AIS Software provides world-class product support for all of our users.
AIS technical staff is on-call 24 hours a day 7 days a week to resolve your high-priority issues in real-time, in any time zone throughout the world. You will work directly with the software developers who created your products who will immediately address and correct your issues.
Help When You Need It
We know the industry and understand that situations occur at any hour, day or night, anywhere in the world. Our on-call policy ensures that an AIS developer is a phone call away whenever you need help.
Emergency: 24 hours a day with a response time within 1 hour and a fix time within 4 hours. Critical: 24 hours a day with a response time within 1 hour and a fix time within 8 hours. High-Priority: 24 hours a day with a response time within 4 hours and a fix time within 72 hours. Low-Priority: 0800 to 1700 Pacific Time (M-F) with a response time within 4 hours and a fix time agreeable to all parties. Conceptual Inquiries: 0800 to 1700 Pacific Time (M-F) with a response time within 4 business days. Email Support: Any time day or night with a response time within 1 business day. Self-Help: All AIS products contain extensive embedded help files. Videos are also available on the AIS website.